Privacy Policy

Last Updated: 03/01/2025

At Bombora Custom Furniture, we respect your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

1. Collection of Personal Information

We may collect the following types of personal information:

  • Your name, email address, phone number, and other contact details

  • Information about your preferences, inquiries, and feedback

  • Payment details (processed securely via Stripe)

  • Any additional information you provide to us directly or indirectly, such as through website interactions or social media.

We collect this information when you:

  • Visit our website or use our services

  • Submit inquiries via forms, email, or phone

  • Subscribe to our newsletter

  • Engage with us on social media.

2. Use of Personal Information

We collect and use your personal information to:

  • Respond to your inquiries and provide our services

  • Process transactions securely

  • Improve our website and customer experience

  • Send updates, marketing communications, and promotional materials (where you have consented).

3. Disclosure of Personal Information

We will not disclose your personal information to third parties except:

  • When required by law

  • To service providers assisting us in delivering our services (e.g., Stripe payment processor, delivery companies Mailchimp)

  • With your consent or as otherwise permitted under the APPs.

These third parties are contractually obligated to protect your information in line with this policy.

4. Security of Personal Information

We take reasonable steps to safeguard your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These steps include:

  • Secure payment gateways - Stripe

  • Restricted access to personal data

  • Regular monitoring and updates to our IT systems.

Despite these measures, no method of transmission or storage is entirely secure. By using our services, you acknowledge this inherent risk.

5. Cookies and Website Analytics

We may use cookies and similar technologies to:

  • Enhance your website experience

  • Collect non-identifiable information such as IP addresses, browser types, and pages visited.

You can manage cookie preferences through your browser settings.

6. Access and Correction

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to ensure accuracy and completeness.

To make such a request, please contact us using the details below. We will respond within a reasonable timeframe.

7. Marketing Communications

You may opt-out of receiving marketing communications at any time by:

  • Clicking the "unsubscribe" link in our emails

  • Contacting us directly using the details below.

8. Cross-Border Disclosure

Your personal information may be stored or processed outside of Australia by our service providers. In such cases, we ensure that the overseas entities adhere to privacy protections equivalent to those under the APPs.

9. Complaints and Contact Information

If you have concerns about your privacy or wish to make a complaint, please contact us at:

Bombora Custom Furniture
Email: info@bomboracustomfurniture.com.au
Phone: 0407 906 799
Mailing Address: 5/6 Boneyards Ave, Torquay Victoria Australia 3228

We take privacy complaints seriously and will respond promptly, working to resolve your concern in accordance with Australian privacy law.